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Frequently asked
questions

Basics

Our health is depleted by many factors – lifestyle, pollution, poor diet (a low variety of food and quality issues with growing and processing of most of the food we consume), stress, etc. The best way to restore health and to heal our bodies and minds is lifestyle and diet changes. While we have many ways to improve our lifestyle, it is harder to improve our diet. Therefore, we start taking medicine and reach for artificial food supplements. While the first could be a necessity, the latter are mostly harmful. Nature grants us everything we need in herbs. The wise use of herbs can help us restore health, treat illnesses and reduce or even abandon the use of synthetic drugs. Herbs have been used by humans for millennia [from the beginning of humankind] and our organisms have learned to use them to stay healthy and cure illnesses with substantially fewer side effects than synthetic drugs.

Drying is the second best method of processing plants after freezing and the best when storage, transportation, and usage is taken into account. When done correctly, drying preserves the most of valuable nutrition and active compounds. Many strict rules are followed, for example, herbs have to be harvested in the right time and conditions and dried right after harvesting, the temperature must be lower than 40°C and specifically selected for every herb, and the same applies to duration. Although in specific cases decoctions are advised, dried herbs are usually the best choice. The tradition of powdering dried herbs dates back thousands of years. Powdering allows the digestive system to extract most from the herbs.

Everyone is special. Every health situation and body metabolism is unique. Moreover, every herb is different; most herbs are beneficial for a wide range of issues and especially strong for some. Any health problem could have many causes and ways to cure. Therefore, some herbs work better and some are not as effective in specific situations. By offering a wisely tailored mix of many herbs, we can address many of the health issues at once and treat all those problems from different angles. We believe that this is the most efficient way to improve health and cure illnesses. We understand that there is a different point of view that states that herbs have to be used one at a time to identify the most effective one and we respect it, as there is a place for many different therapies and schools of thought. However, we have experienced miraculous effects of our rigorously selected herb mix and want to share our experience with you and develop this method further.

Herbs contains thousands of chemical compounds that are known to be healing to humans. They are natural components of plant cells and are actually intended for the health of the plant cell itself, for its survival and thus for the survival of the plant. Structurally we are similar to plants – we are made of cells as well, water makes a significant fraction of the human body, continuous biochemical reactions happen within us, and we constantly need vitamins, minerals and other chemical compounds. Because of this herb-human similarity we can use these basic substances, which ensure the normal functioning of the plant’s own cells, for our health as well.

The good news is that herbs help everyone. The efficiency of herb complexes is determined by a variety of factors. First of all, it really depends whether a complex is intended to strengthen your body’s systems, so it can cope with different health issues by itself, or treat specific symptoms. Facilitating systemic improvements may take a longer time period, while treating symptoms might provide immediate results. Secondly, the severity of a health issue is of importance. While it is a lot harder to treat severe symptoms, you can mitigate them, but to cure them completely might take some time. Thirdly, there are people who are very sensitive to herbs and experience rapid health improvements, but this really depends on the body’s metabolism and the state of the gut flora. Physical activities and a balanced diet plays a significant role here. Last but not least, the dosage of herbs as well as how long one is taking herbs determines the success. We recommend taking 4 grams daily for three months, this is a time when systemic health improvements as well as an overall improvement in quality of life can be expected.

If you are undergoing a course of treatment or suffer from serious medical condition you should consult your doctor before you start taking any herbs, or let your physician and pharmacist know if you are already taking these products. Some herbs can interact with other medicines or be toxic. Also, some may cause side effects. On the other hand there are cases, when herbs are good companions to current treatment, allowing faster healing and decreasing side effects of drugs.

Matter Boon is an entirely organic food supplement brand. It is an uncompromisingly pure and sustainable healthcare option. Every bit of the process is treated with the utmost accuracy, starting from the soil, seeds, sowing, harvesting and processing. Our herb complexes consist of 100% high quality organic herbs.

Most Common

We are a diverse team of herbalists, medical specialists and data scientists, who have created a unique herbal product that is personalisable. We have roots in herbal medicine traditions, as well as looking at recent herbal research and the modern medicinal understanding of the processes in the human body and individual specifics of those processes.

We ensure that every questionnaire that is followed by a subscription gets double-checked by our in-house certified doctor, who together with a devoted herbalist is responsible for the final personalised herb complex.

We differentiate ourselves by using only dried and powdered herbs, as we believe this allows the digestive system to extract the most from the herbs. When it comes to herbal remedies we use not just a few ingredients but a large variety of meticulously selected herbs because we see this as the most efficient way to boost health. The idea behind this approach is to:

  • address multiple health issues and impact different body systems simultaneously;
  • achieve a greater variety of herbs and lower the dose of each individual herb to minimise the possibility of side effects, as herbs are not just food, they affect our health;
  • let the body choose the constituents it needs the most at a particular time.

General product questions

Our herb complexes are created with this exact idea in mind, to improve overall health by feeding and restoring your microbiome and strengthening different body systems.

No. All our complexes contains 100% herbs.

Unfortunately, research shows that many popular herb products on the market contain the addition of hazardous substances and synthetic drugs (for example, this research) and often do not even contain the herbs stated. We have very strict standards about quality and transparency to avoid false claims and health risks to our clients.

No, none of which we are aware of. That being said, we all are different and so is our body’s response to herbs. We would definitely recommend consulting with your doctor if you are prescribed any medications.

No. Our products do not contain GMO’s, additives.

All our herbs are grown in Latvia. We grow our own herbs and we partner with two certified organic herb farms. This way we can supervise the whole process and make sure that the product we prepare is of the highest quality.

All our herb complexes are prepared by our specialists at our production site in Latvia.

By comparing different regulations within Europe, we have noticed that daily dosage of a same herb might vary highly from country to country. We have tried to fall in the range we consider to be effective whilst obeying the law. We have read through many clinical researches, looking at different herbs and searching for the amounts that provide positive and meaningful results. We have made backward calculations of how many herbs would be needed to achieve a certain amount of herbal extracts described by clinical research. Last but not the least, we have listened to what other herbalists have to say from their experience. The derived number of 4g is a meaningful amount of herbs to take to see results within a reasonable time period.

We recommend taking the complex before food, but if there is any discomfort try taking after meals instead.

We believe this should not be a huge problem. The complex is intended to work long term and leave permanent health changes. As different body systems are being strengthened, the positive effects accumulates. Unless you do things to intentionally harm your health, missing a few days shouldn’t be a major fall back, the positive effect should not vanish over a few days. Just continue your routine of taking the herb complex from where you left off.

Yes. If you are not experiencing any difficulties consuming the powder and are experiencing tough symptoms you might want to double the dose to 8g for a few days.

We would definitely recommend consulting your doctor if you are prescribed antibiotics. Medical advice recommends that antibiotics be taken several hours apart from supplements and other medications. From our own experience we’ve seen that the herb complex works synergistically with antibiotics and speeds up recovery.

Our personalised herb complexes contain 100% herbs. Once you fill in the questionnaire you can see the actual list of your ingredients in the product view under ‘VARIETY OF INGREDIENTS’. Once preparing the final herb complex we might narrow down your list, but nothing new will appear on it. If you see that there are herbs you are allergic to, please let us know. We will provide a list with exact amounts of each ingredient with your product.

Our herb complexes contain 100% herbs.

For our personalised herb complexes once you fill in the questionnaire you can see the actual list of your ingredients in the product view under ‘VARIETY OF INGREDIENTS’. Once preparing the final herb complex we might narrow down your list, but nothing new will appear on it. If you see that there are herbs you are allergic to, please let us know. We will provide a list with exact amounts of each ingredient with your product.

For our standard complexes you can see the actual list of your ingredients in the product view under ‘VARIETY OF INGREDIENTS’.

There is no short answer to this. We could simply say ‘yes’ and provide you with all the checkmarks – organically certified herbs, packaging efforts – and stop there. But that is not exactly what really drives us and keeps us busy, for us the real ideal is to cultivate the land so it regenerates and enriches with every season, thus boosting and improving the surrounding ecosystem. Therefore we choose to use no pesticides, herbicides or artificial fertilisers, as we believe that this is the way to achieve optimal biology and growing conditions, to ensure our herbs are pure and potent. The challenge is to concentrate on things that leave the greatest positive footprint longterm, and careful usage of all kinds of resources is only part of this challenge.

Our monthly refills to reduce packaging is our attempt to have as least impact as possible. We try to use eco-friendly materials as much as possible. Please visit our shop and scroll down to the packaging section to see our efforts.

Health related questions

In women low libido is a very common symptom of the menopausal transition period and it occurs due to low oestrogen and testosterone levels. A good way to tackle this problem is by taking herbs containing phytoestrogens like red clover, soy and sage. Stress tolerance can be facilitated with adaptogens like golden root and stinging nettle, however, motherwort, hyssop, chamomile and lavender relieve tension in nervous system tissues. All this contributes to increased drive and a healthier sex life.

In women gained body weight is a common symptom of the menopausal transition period and it occurs due to low oestrogen and testosterone levels. Decreased levels of these hormones have a negative effect on metabolism, slowing it down and affecting eating habits. Psychologically, ‘grounding’ plants like valerian, sage, motherwort, and chamomile help to solve this problem. Physiologically this problem is solved by plants that contain phytoestrogens e.g. red clover, soya and sage, and support the adrenal glands, such as golden root. Taking nourishing herbs like milky oats or stinging nettle 20-30 minutes before eating can accelerate the feeling of satiety and reduce appetite. In addition, consuming herbs that contain bitter compounds facilitates bile secretion, efficiently breaking down fats and helping get rid of heaviness in the abdomen. Overall, our herb complexes will have a positive effect in your fight with increased body weight.

In females, the ovaries and adrenal glands are the main producers of sex hormones. Significant changes in sex hormone levels happen during the menopausal transition period as ovaries slow down and gradually secrete less and less hormones. The process to some extent is compensated by the adrenal glands, but if your body perceives stress, your adrenal glands are preoccupied making and releasing the hormone cortisol, leading to hormonal imbalance and an array of related menopausal symptoms instead.

Although rare, there can be allergic reactions to herbs. If you already know you are allergic to certain herbs and have decided to subscribe to our herb complexes, by all means please let us know which herbs you are allergic to. It does not mean you’ll automatically be allergic to its medicinal relatives as well, but you will have to be more cautious when taking the complex and monitor your reaction carefully.

Questionnaire

Worry not! Your data is safe, it is encrypted on our own server. You have been assigned a unique ID, thus, it is impossible to link the questionnaire results to a specific person. Your data will never be sold to a third party. If the subscription is cancelled your personal information gets erased within three months leaving us only with statistics.

Yes. If you haven’t subscribed yet, please click on the link you received in your email after finishing the questionnaire. You’ll see your report, and below there is a button REVIEW MY ANSWERS that allows you to revise your answers. If you are a subscriber you can follow the same process and your customer data will get updated, this will be taken into account when preparing your next delivery.

No problem! If you want to continue using the same device and the same browser just visit our website and you will be allowed to continue from where you left off. This is possible due to a browser cookie and because we save your session for 3 weeks, after that you’ll be prompted to start from the beginning. If you want to continue filling in the questionnaire from a different device, please click on the link we have sent to your email after we noticed that the questionnaire was not finished within an hour after it had been started.

My subscription

We ensure that every questionnaire that is followed by a subscription gets double-checked by our in-house certified doctor, who together with a devoted herbalist is responsible for the final personalised herb complex.

Your quantitative assessment is a laboratory test result, however, your qualitative assessment is based on your self-evaluation. It is important to distinguish between the two, because according to a blood, saliva or urine test you might well fall in the range of ‘normal’ hormone levels, but what is ‘normal’ highly differs from person to person. Therefore, we base the assessment on your actual physical symptoms and your emotional self-evaluation. It is how you feel that is important to us and tells us about the hormonal shifts you are experiencing.

Yes. There are herbs that can be used only a certain period of time. Also, our health needs change. Therefore, we will evaluate your health improvement through a feedback questionnaire and if necessary update the current content of your herb complex every three months.

There is no option to make a one time purchase, but it is super easy to cancel your subscription anytime. Monthly subscription is a perfect way to give it a try, and if you find this is not for you just drop us a line at team@matterboon.com and your subscription will be cancelled. We encourage you to stick with your new routine at least 2-3 months, and we promise you’ll see the change.

Based on your subscription plan a recurring payment will be charged every 30, 90, 180 or 360 days on the day of your enrolment.

Sure, no problem! Just drop us a line at team@matterboon.com telling us which email address you want to be replaced and we will make sure it is done the same day.

Delivery

We ship worldwide.

Yes, we ship internationally!

Currently we ship out herb complexes twice a week on Tuesdays and on Fridays. As we use Latvian Post services the shipping times might vary a bit. Usually within Europe it takes 4-7 working days for the parcel to be delivered to your post office. We start to prepare your herb complex on the day we receive payment so it can be shipped as soon as possible. Normally there shouldn’t be any delivery delays and your routine of taking herbs won’t be affected.

It’s easy, just drop us a line at team@matterboon.com telling for how long you want your next delivery to be delayed, and we will makes sure that your herb complex and your payment happens at a time when you’re ready for it.

No. Unfortunately this is not an option the Post Office system provides.

Yes, no problem at all. Just drop us a line and we will update our CRM system to make sure you get your delivery to the address you provided.

During the COVID-19 crisis delivery times for our international shipments might get delayed. Currently, according to information provided by Latvian Post, international deliveries might take up to 2-3 weeks, however, this is not the case in all situations. Normally deliveries take:

  • 1-3 working days – Baltics;
  • 4-7 working days – Europe;
  • 7-12 working days – Worldwide.

It’s totally FREE. Currently we use Latvian Post services, but for those of you who are in a hurry we are working on adding other shipping options as well.

Once your order is processed we will send you an email with tracking info. For deliveries we use the Latvian Post service. You will be provided with a tracking number and a link to follow your delivery status.

Billing

Based on your subscription plan a recurring payment will be charged every 30, 90, 180 or 360 days on the day of your enrolment.

We use Stripe Payments as a payment processing platform. It allows the transfer of money from a customer’s bank account to our business account by way of a credit or debit card transaction. Stripe accepts and processes American Express, Visa, Discover, and Mastercard.

Cancels & returns

It’s super easy, just drop us a line at team@matterboon.com stating you wish to cancel your order, and if it’s not been shipped yet, we will make a refund, no questions asked.

It’s easy, just drop us a line at team@matterboon.com, stating you wish to cancel your subscription and that’s it. But we’ll be sorry to see you go.

Unfortunately we are unable to take back custom blended orders.